Here at Diy we are constantly on the move for finding and implementing new techniques.  Our latest drive is to find some really great SEO techniques and make them work for us.  We have a number of sites and a number of products that we are trying to rank for all the time.  Right now our big focus is on blogging and anchor text linking.  Soon we will have a section that will show you some great video and some easy to follow directions on how to create, control and publish your own anchor text links.  This is essential to help you start ranking for keywords that you have in mind.

The first article on this series

Link Building

Half the battle of a good SEO plan is getting the plan to do what you want it to do.  Let’s say you have a new site and you are doing the “basics” of getting it going.  The basics include good tags, good titles, some blog postings, directory listings, and a social campaign of some sort. (Quite a bit different than the typical start campaign 2 years ago)  All these are a good start to getting some links and building some buzz which seems so important these days.  I also like to ad article marketing into the list, but I much prefer to keep that on blog systems rather than through traditional article sites.  The problem with posting to article sites is that you put a lot of work into an article with good content and you post it, and then you “hope” it gets picked up by a decent site that delivers valuable content to their readers.  What ends up happening is the article gets picked up by some crappy scraper site that just grabs free content from anywhere to fill its pages.  What you don’t get is relevancy.  This can happen somewhat with directory listings as well.  They are effective, but I have found that my site never really fits into a category very well so I lose out on a “relevance opportunity”

Social bookmarking sites are mostly the same as well.  Once in a while you find one like Digg that specializes in something. (Technology and some geeky stuff) and that tends to draw a crowd interested in a particular topic.  This is good because with a narrower niche like focus, chances are all the content will be relevant to each other.  Good relevance tends to cause Google to rank it as authoritative, which is good for you.  So what is the bottom line?  If you can pick and choose a bookmarking site by theme, the greater chance you will have some link juice coming from that site AND you will have the opportunity to be more socially interactive with your peers and users.  This really is the name of the game nowadays since social interaction is becoming more and more important.

In the future you very well may see more Digg-like sites appear that cater to specific areas of interest.  This works well if you are trying to bookmark your sites content with the idea of getting more inbound links to it.  All linking is more or less good if you follow white hat principles and a good conscience.  But why not increase your chances by finding directories and bookmarking sites that cater right to your sites core topic.

One of the newest to fall into this category is a site called Buzz Saw Mill.  As you might have guessed they are focused on the home improvement type of sites such as landscaping, construction, power tools, metalworking, woodworking and all sorts of hobbies.  The categories are much more detailed and site owners are sure to get more link relevance if they bookmark inside the correct category and sub category.

Other good ideas to gather relevance in your niche is to search out social sites that have been created in the “Ning” network.  Ning allows you to build a site that can capitalize on that very specific idea of being about a certain topic.  A good example of this would be a site called Lumberjocks.  This site is built on the Ning platform and has over 14,000 registered users.  That may not sound like a lot at first but if you look at it carefully you will notice this is a tight community that is only made up of woodworkers.  And as you probably guessed, Google loves it, indexing it constantly.  Anyone “connecting their social site activity from a Ning site to say a twitter feed, would get some very valuable and relevant activity.  These always lead to the one thing we are all looking for, income.

You can find http://www.buzzsawmill.com here

This post is not a question but more of a tip or technique you can use.  How were your ecommerce sales this holiday?  I had the highest sales ever and here is how I killed it.  You must have a indexed site that is established, I also recommend using an email marketing campaign along with this.  You have read about this concept but its worth repeating because its very effective….Give your customer value.  Here is how I did it.

1. Choose the item(s) you want to promote and make sure you have enough inventory and a good a good shipping system in place.
2. Create (yep) some sort of accessory kit or bonus bundle that does not suck.  I say this because there are so many sites or retail storefronts that say, buy this thing and get this really cheap whatever it is, for free.  It’s highly unmotivating.  Blow their mind, its tax deductable.  I shop for bonus bundles when I am ordering from my vendors whether its in the US or I am importing.  Find several items that you can put together that are inexpensive to buy in bulk (importing is great for this) then combine them as a kit.  For example I bought a bundle of stuff that cost me $13 but actually had a retail value of $103.  Take pictures of this cool kit and make decent graphics.  Now think of this, If I just lowered the price of my product by $13, it would have been a snoozer (regular price item is $179 to $229) but if you give them $100 worth of stuff its instant buzz.
3. Create your coupon codes to program your shopping cart.
4. Make a home page graphic to get the most attention.
5. Feature this promotion in your email marketing campaign.
6. Blog it on your blogs (yes more than one)
7. I also run the ad right next to some sort of newsletter sign up box or giveaway, build build build the list.
8. Next write 10 to 20 different variations of tweets about your promotion, Give this to your SEO person.  My guy has over 200 accounts (which is somewhat low) and have them start tweeting. Use good twitter manners and dont spam .   If you dont have someone with that many twitter accounts, find one.
9. Go to every relevant social site and forum and tell the world about the special.  If you can make a video about it, do it, then upload it to all video sites.  My particular product does not do super well on video.
10. I then also blogged the special on my blog matrix, not one blog but many blogs, all theme relevant.

Be organized, make your plan, tape it to the wall and tweak the heck out of it.  This promotion yielded a 98% increase in sales over Dec of 2008.  It will inspire you to have some sort of whopper promotion going every month.  Build one for each month and figure out your own road map.  Of course you will get more of a bump over the holidays, but I make it work much more consistently so that it is now a matter of tweaking.  Good luck!

I have read a lot of product reviews over the years. I also offer product reviews for the products we sell, as well as use them on blogs and articles to help people with buying choices. It did occur to me that sometimes people can be skewed towards buying or not buying something because of the way the product review is written. When I sat down to look at some factors that I take for granted, I was compelled to put this article together. I hope you find it helpful. It is slanted towards the woodworking industry, particularly routers and router tables. I think you will find that the mindset or theme will work for any type of product.

When reading a review right off the bat I think of these main areas of the person that is leaving the review. These are the main areas in which we will discuss.

• Shipping
• Expectations
• Experience/Inexperience
• Customer Service
• Emotion
• Assembly
• Use period
• Manufacture or Vendor Mindset

Shipping

This is the first subject that usually gets a lot of comments on. Let me begin with this statement. “I really understand the shipping process” I have worked in this industry at one time and I have seen every aspect from a package getting from point A to point B. If there is one thing that is a constant in the universe it is this, shipping companies damage boxes. There is no way around it, and sooner or later it will happen to you. Manufacturers design their packaging around the fact that it is rough world when your package gets picked up and on to your destination. You have to consider the sort facility and the way things get handled. Speed is the ultimate theme and shippers go by how many packages they sort out each night. Being careful is a goal but not always the golden rule. So when an item comes damaged, most vendors jump through hoops to help you replace the item or fix the problem. It is a headache, and if they can design a box to relieve that headache, they most certainly will because it reduces their replacement costs. So any comments on shipping damage really need to be taken with a grain of salt.

Experience/Inexperience

This is a sensitive area, since it is closely tied to emotion. I will try to tread lightly, but I will be blunt in some areas in order for the reader to get the most out of this content. When it comes to power tools, some people just do not have any experience and some have extensive experience. It is hard to figure out who is who when you are reading a review. To be honest, some people have no business owning a power tool, yet they go to great lengths in leaving some scathing reviews. Others have a perfectionist type of view that can give you some great insight about the product. Some are Engineer types that can go into great detail and offer design changes that they think would make the product better. So how do you approach this problem? I think the best way to evaluate it is by simply knowing the fact that there are different levels of experience out there and everyone is entitled to their opinion. You just never really know who you are talking too when reading a review or getting advice from someone, you just have to use your gut feeling.

Expectations

Some reviews are written in sense of an expectation of that product that has either been met or not. If you expected a product to be of a certain design or quality and it is not, your expectations have not been met. Most people draw from this and use it in their review. Another avenue of this thought is that people write about their experience based on using the item right away. Perhaps the tool met their expectation right away but then they quickly grew out of it or moved on in their skill level. The media also has tremendous influence on what our expectations are for products. Most of the time this is based on mass appeal and it’s designed to do one thing and one thing only and that is to sell you the product. Just because someone says they are an expert does not necessarily mean it is true.

Customer Service

Customer service is often commented on but it has some bearing in some instances. For example if you are speaking directly to the manufacture themselves, then customer service can be influential. If you are speaking to a distributor of a product, then how they handle your service situation is up to them and only reflects on their company, website or business, not necessarily the product. This can skew some reviews. Of course good customer service can always be a positive factor, it is really the product you are reviewing not your buying experience. Someone should make a service about that!

Emotion

I choose to add this section because I have seen overtones of this that leak into reviews. Emotion is powerful and sometimes it is hard to shake a pre conceived concept. That concept is from the old “mail order” days when the industry was brand new. Most “mail order” companies sold junk and it was all about conversion ratios and quotas. Today most companies and vendors realize that Internet sales are a huge part of their business and a great way to reach out to customers from all over the world. So here is a concept that I and most good companies embrace. The sooner customers and the general public figure it out the better. (This is the blunt part I was talking about)

Companies want and need to take care of their customers for a very good reason. If you become a customer once, there is a good chance that you will buy from us again. If you buy from us again, you reduce the cost of acquiring a new customer and that improves the amount of money a company makes. Bottom line: if you are my customer, I want you to buy from me over and over again. This is how we stay alive.

I have no interest in making you mad, or delivering a poor product, that would be stupid and go against the business plan. If you are happy, then my life is easy. If you are mad, my day sucks. I like stress free days, so it is in my best interest in doing a good job so that you come back.

Assembly

I thought it was worth mentioning that assembly can be part of the product review formula. Let’s face it, there is a new problem alive and well today and it is most irritating. That problem is the lack of good clear and concise directions. Remember when software use to come with a book on how to use it? Now day’s vendors think it is ok to be vague. I am not sure who thought this was a way to save money or not, but it is irritating. I think directions are an influence but not always the deciding factor. It is worth noting that not everyone is good at the obvious. (Blunt I know) but I am amazed at how often that putting Tab A into Slot B eludes some people.

Manufacture Mindset

Product companies have a mindset of selling product and making goals. Part of the goals is keeping replacement costs down by good design and good techniques. It is just about as simple as that. Some Brands are better at it than others; those are the ones that last in the industry. Look for manufacturers that embrace this concept by developing their authority. Most good companies really enjoy happy customers.

I hope this has helped you with interpreting customer reviews. It was intended in teaching you how to write one, but more of an education of how people write them for the world to see. The one thing about the Internet, comments stay forever and reputations are made and broken over time. Getting a good assessment of a product can sometimes be harder than you thought.

by Tim Bryce

“Manage more, supervise less.”
- Bryce’s Law

When I got into the work force back in the mid-1970′s it seemed
everyone dressed in a suit and tie, drank black coffee, smoked
their brains out, and worked their butts off. Today, golf shirts
have replaced suits, herbal tea and bottled water have replaced
coffee, nobody is allowed to smoke, and rarely does anyone work
beyond 5:00pm. More importantly, we used to care about the work we
produced; there was a sense of craftsmanship, regardless of the job.

My Brother-in-law in Cincinnati conducted me on a tour of his company’s
machine-tool shop years ago and showed me how he could take a block of
aluminum and convert it into a high-precision machine tool. It was a
pleasure to watch him work, as it is to watch anyone who knows
what they are doing, be it a waitress, a programmer, a laborer or
a clerk.

Quality and service used to be considered paramount in this
country. If it wasn’t just right, you were expected to do it over
again until you got it right. We cared about what we produced
because it was a reflection of our personal character and
integrity. But somewhere along the line we lost our way and
craftsmanship has fallen by the wayside. Why? Probably because
we no longer care.

In today’s litigious society, employees are acutely aware that it is
difficult to be fired due to poor performance. They know they will
still get paid and receive benefits, regardless of the amount of effort
they put forth. Consequently, there is little to encourage people
to perform better. Money isn’t a motivating factor anymore. People
now expect bonuses, raises and other perks to be paid out regardless
of how well they perform during the year.

We’ve also become a nation content with doing small things. America
used to be known as a powerhouse that could tackle large projects,
such as building skyscrapers, designing innovative bridges and tunnels
spanning substantial bodies of water, engineering transcontinental
railroads and highway systems, conquering air and space travel, and
defending freedom not just once but in two world wars. If you really
wanted something done, you talked to the Americans and no one else. Now
we get excited over iPods, cell phones, and other electronic trinkets.

Many believe Craftsmanship is in decline due to the general apathy found
in today’s society. Maybe. I tend to believe it is due to an erosion
of our moral values. Let me give you an example. Having a child in college,
my interest was piqued recently by an article describing the pervasiveness of
cheating and plagiarism in our schools. It is not my intent to make a
political statement here but many of the students mentioned in the article
rationalized their cheating on the fact that one of our past Presidents
cheated and lied under oath, and got away with it. They figured if it is
okay for the Commander-in-Chief to act this way, it was an acceptable form
of behavior.

Arnold Toynbee, the famed English historian, observed, “Civilizations
die from suicide, not by murder.” If the moral fabric of our society
dies, our story is told as evidenced by other great civilizations that
long preceded us. Our perspective needs to be realigned: Our personal
and professional lives must be viewed as one. As Toynbee remarked,
“The supreme accomplishment is to blur the line between work and play.” By
doing so, we identify more closely with our work and assume a greater
pride in workmanship. We do not need to hear this from our boss, but
rather from within. As strange as it may sound, I see Craftsmanship as
being patriotic in nature; doing a good quality job is part of leading
a good and honorable life and builds on the individual’s esteem, the
company he works for, and the country he lives in.

The biggest problem though is that we have forgotten how to manage
people. The manager’s primary goal is to create the proper work
environment for employees to produce the desired work products. This
is different than a supervisory capacity that directs how each person
performs the various tasks of a job. In fact, I encourage managers to
manage more and supervise less. I cringe when I see a manager try to
“micromanage” either a Fortune 500 company or a non-profit organization.

Yes, people need to be trained in order to properly
perform their work but following this, employees should be mature
enough to supervise themselves. In the old days, management stressed
discipline, accountability, and structure; three ugly words in today’s
workplace.

Understanding Craftsmanship

Some might say craftsmanship is a simple concept that we should
intuitively know. Not true; most people today have no comprehension as
to what makes up a good craftsman; they have either forgotten or it has
simply passed them by. Craftsmanship can be found in any field of endeavor
imaginable, be it in the product sector or service industry. Craftsmanship,
therefore, is universally applicable to any line of work.

Craftsmanship is not “workmanship”, nor is it synonymous with quality,
although the three concepts are closely related. Let’s begin by
giving “Craftsmanship” a definition: “The production and delivery
of quality goods or services from highly skilled workmen.”

Quality relates to the absence of errors or defects in the finished
product or service. In other words, finished goods operate
according to their specifications (customers get precisely what
they ordered). Such products are normally durable and require minimal
maintenance. Craftsmanship produces quality products. In the absence
of craftsmen, a rigorous methodology or assembly line process is
required to produce quality goods using workers without the expertise
of craftsmen. Such processes detail “Who” is to perform “What” work,
“When”, “Where”, “Why” and “How” (5W+H), thereby assuring a quality
product or service is produced. Such is the underlying rationale of
the ISO 9000 certification as used by many companies today. The point
is, quality is not the exclusive domain of the craftsman.

Craftsmanship is also a human trait. Some might argue a computer or
industrial robot can produce quality products and are, therefore,
craftsmen. However, we must remember these devices are programmed by
human beings in accordance with the rules of the craftsman. As such,
they are an extension or tool of the craftsman.

Craftsmanship can be found in either the overall work process or
a section of it. For example, there are craftsmen who are intimate
with all facets of building furniture, such as a table, a chair or
desk, and can implement the product from start to finish. However,
as products grow in complexity, it becomes difficult to find people
suitably qualified to build them from the womb to the tomb. Consider
military weapons alone, such as the complicated ships, tanks, and
airplanes we now use, with thousands or millions of parts to
assemble. Such complexity makes it impossible for a single person
to have the expertise to build the whole product. The same is true
in the service sector where different types of expertise and
capabilities may be required. In other words, craftsmen have a
specific scope of work. The scope of work may relate to other
types of craftsmen through a chain of work dependencies, e.g.,
Craftsmen A, B and C concentrate on separate sub-assemblies which
are eventually joined into a single product.

Attributes

So, what are the attributes of a craftsman? What makes a craftsman a
craftsman? There are three basic attributes described herein:

1. Possesses the necessary knowledge and skills to perform the work.

The craftsman is an expert in his field of endeavor; so much so that
he could easily serve as an instructor in the subject matter. But the
craftsman is also smart enough to know that education is not a one
time thing, that his world and field evolve as new tools and techniques
are introduced. As such, the craftsman is a student of his profession
and is constantly looking to improve himself. This is exercised through
such things as continued education, routine certification, studying books
and trade publications, and industrial groups. The craftsman willingly
participates in trade groups, often at his own expense, in order to network
with his peers.

It is Important to note that the craftsman does not need to be told
he needs periodic training to sharpen his skills. Instead, he takes the
personal initiative to stay on top of his game. Further, the craftsman
has no problem with a periodic job review; in fact, he welcomes it for
it might bring out a weakness in a skill he needs to sharpen.

2. Attention to detail.

The craftsman understands and respects the process of building/delivering
a product or service and is acutely aware of the penalties for cutting
corners. Earlier we discussed the need for a methodology that specifies
5W+H. The craftsman is intimate with all details of his scope of work,
so much so, he could probably write the methodology himself. Further,
his intimacy of the work process means he can produce a reliable estimate
of time and costs to perform the work.

Although many of the craftsman’s tasks may be repetitive, it doesn’t
mean he easily falls into a rut. Instead, he is constantly looking
for new tools and techniques to improve the work process. As such,
he plays the role of Industrial Engineer who is normally charged
with such a task.

The craftsman’s attention to detail also means that he demonstrates
patience in his work effort. Again, wary of cutting corners, the
craftsman must possess such patience in order to produce the product
the right way.

3. Views professional life as an extension of his personal life.

The craftsman identifies with the end product which is where
pride in workmanship comes from. In his mind, the craftsman has
been charged with the responsibility of producing something, and
wanting to satisfy the customer, puts forth his best effort to
produce it. In other words, craftsmen take their work
personally. This is a difficult trait to teach particularly in
today’s society where the focus is more on financial compensation
than on the work product itself. It may sound naive, but the
craftsman believes he will be suitably compensated for
producing superior results.

Years ago, Dick Butkus of the Chicago Bears (NFL) confounded sports
writers who could never understand why Butkus played as hard as he
did year after year for a losing football team. True, Dick loved the
game, but beyond that, the sports writers didn’t understand one thing
about the seven time All-Pro linebacker: Butkus took his job
personally. It was important to him that his opponents know that
they had been tackled by the best player; as he said, “When they
get up from the ground I want them to say ‘it must have been Butkus
that got me’.” Dick Butkus was a craftsman.

The craftsman has a burning desire to produce a superior product/service
because he sees it as a reflection of himself. As such, the lines delineating
their personal life and professional life are blurred. This is a significant
characteristic that clearly separates a craftsman from the average worker. The
craftsman’s work is his life. He does not shirk responsibility, but rather
embraces it with confidence and embosses his name on the finished product.
Conversely, making a work related mistake of any kind pains a true craftsman.

Job titles are normally inconsequential to the craftsman who is more
interested in delivering a quality product/service enjoyed by the
customer. Instead, the craftsman takes pleasure in being touted as
the best in his craft. He appreciates recognition; when someone
makes a compliment about a product, the craftsman views it as a
personal compliment. This too runs contrary to today’s corporate
world where people desperately seek recognition through simple
job titles. Want someone with an inflated ego? Give them a title.
Want something done right? Call a craftsman.

Productivity

“Dependable”, “professional”, and “resourceful” are adjectives that
aptly describe the craftsman. He is not one who fabricates excuses but,
rather, always finds a way to get the job done. The craftsman is typically
your most productive employee. He is mindful of the concept of productivity
that we have touted for years:

Productivity = Effectiveness X Efficiency

Most people fallaciously equate productivity with efficiency, which simply
gauges how fast we can perform a given task. Effectiveness, on the other hand,
validates the necessity of the task itself. There is nothing more unproductive
than to do something efficiently that should not have been done at all. An
industrial robot, for example, can efficiently perform such tasks as welding. But
if you are welding the wrong thing, then it is counterproductive. Going back to
our description of a methodology, effectiveness defines “Who/What/When/Where/Why”,
efficiency defines “How.” The craftsman is well aware of the difference
between the two and knows how to apply both. As such, the craftsman is in tune
with his work environment and corporate culture.

So how do we make craftsmen?

Not easily. Because of the human dynamics involved with the craftsman,
you will need to be a pretty intuitive manager or industrial
psychologist to make it happen. Selecting suitable candidates is the
logical first step. Devise an aptitude test to determine the candidate’s
suitability to become a craftsman. After all, “you cannot make a silk
purse from a sow’s ear.” Aside from specific knowledge and experience
in a given field (e.g., programming, woodworking, construction, accounting,
etc.), here are some other important traits to look for:

• Fertility of mind – judge his ability to learn, to adapt to changing
  conditions, and to look beyond his scope of work. Evaluate his
  professional curiosity.
• Confidence – judge how well the candidate knows himself,
  particularly how well he knows his own limitations. He
  should admit his deficiencies and not fabricate excuses.
• Dedication – judge his loyalty and determination to
  accomplish something. What is his attendance record?
  What outside clubs and organizations does he belong
  to and how active is he in them?
• Entrepreneurial spirit – judge his personal initiative.
  Is he driven to succeed (but not to the point of reckless
  abandon)? Does he have a problem with accountability?
  This says a lot about assuming responsibility.
• Attention to detail – judge his ability to focus on a subject.
  Does he have a problem with discipline or organization? A person’s
  dress, mannerisms, and speech says a lot about a person.
• Reliability – judge his ability to assume responsibility and
  carry a task through to completion.
• Resourcefulness – judge his ability to adapt to changing
  conditions and persevere to see a task through to completion.
  The candidate cannot be inflexible; he must be able to find
  solutions to solve problems.
• Socialization skills – does he work better alone or as a team
  player? His position may depend on his answer.

When you have selected suitable candidates, here are three areas to
concentrate on:

1. Develop their skills and knowledge by allowing such things as:
   participation in trade groups, outside certification and on-going
   training, subscriptions to trade journals, continued education,
   etc. Some companies even go as far as to develop an in-house
   school to teach the company’s way of doing things. If the in-house
   school is good, it will promote confidence through consistency. Even
   if people leave the company, they will recommend your company because
   they know the quality of the work produced. Supporting the education
   needs of our workers is not only smart, it is good business.
2. Teach them the need for producing quality work; they should
   become intimate with all aspects of their work process (5W+H).
   Further, instill discipline and patience in their work effort.
3. Change their attitude towards development so they become more
   focused on delivering a quality end-product. This is perhaps
   the most difficult element to teach. However, it can be realized
   by having them become intimate with the needs of the customer
   (have them visit or work with a customer for awhile – “let them
   walk in the customer’s shoes”). It may also be necessary to
   change their form of remuneration by going to a reward system
   for work produced (as opposed to guaranteed income regardless
   of what is produced). Changing the mode of financial compensation
   is highly controversial in today’s business world. But, as an
   example, can you imagine the change of attitude of today’s professional
   athletes if they were paid based on their accomplishments (e.g., runs
   or points scored, hits, rebounds, etc.) rather than having a
   guaranteed income? Their motivation and attitude towards
   their profession and team would change radically.

   Candidates must learn to respect their institution, the process
   by which they work, fellow human beings, and themselves. They must
   also learn not to be afraid to TRY; that they must put their best
   foot forward, win or lose. Bottom-line: they must learn that their
   work has meaning and worth. If they don’t enjoy their work, they
   shouldn’t be doing it.

“There are two things that I want you to make up your minds to: first,
that you are going to have a good time as long as you live – I have no
use for the sour-faced man – and next, that you are going to do
something worthwhile, that you are going to work hard and do the
things you set out to do.”
- President Theodore Roosevelt
Talk to schoolchildren in Oyster Bay, Christmas-time 1898

Certification

Teaching the elements listed above probably cannot be done in one
fell swoop. Further, companies simply don’t have the time or money to
wait for the craftsman to be produced. Instead, they must understand
the human spirit needs to be cultivated and be allowed to grow over
time. Because of this, it is strongly recommended that an in-house
certification program be devised specifying what the candidate should
know and what skills and talents he should demonstrate. This should be
divided into classes of progressive expertise; e.g., apprentice, intermediary,
and craftsman. The ancient builders in Egypt, Rome, and Greece understood
this concept and devised such classes of workmen. Other disciplines and
schools follow similar tactics (the various degrees or belts in martial
arts for example). Each degree is based on specific prerequisites to
master before moving on to the next level.

An in-house certification program has the added nuance of making
people feel special which greatly enhances their self esteem. If
they are made to feel like a vital part of the company, regardless if
their work of a large magnitude or trivial, they will strive to do
what is best for the company overall, not just themselves. Consequently,
their work adds meaning to their life.

There is one pitfall to all of this; today’s “go-go” management
style fails to see how craftsmanship adds value to the company. In
fact, there were companies back in the 1980′s that shut down such
programs simply to reduce costs. As a result, quality suffered,
repeat business was lost, products were more in need of repair,
absenteeism on the job escalated, etc. Want value? How does
a loyal customer base who has confidence in your products or
services sound? And what effect would employee harmony have,
particularly if they believed in the work they were producing? It
would be mind-boggling, all because we had faith in the human
spirit to produce superior results.

A final note: craftsmanship is not a one time thing. After it has
been instilled in people, it has to be cultivated and perpetuated. If
a manager slips even for a moment, it will go right out the window and
it will take time to bring it back to life. As for me, I like to post
motivational reminders kind of like the one recently spotted in the
Hickey Freeman manufacturing facility in New York,
“Excellence is Tolerated.”

Tim Bryce is the Managing Director of M. Bryce & Associates (MBA)
of Palm Harbor, Florida and has 30 years of experience in the field.
He is available for training and consulting on an international basis.
He can be contacted at: timb001@phmainstreet.com

Copyright © 2006 MBA. All rights reserved.

Article Source: http://EzineArticles.com/?expert=Tim_Bryce
http://EzineArticles.com/?Craftsmanship:-the-Meaning-of-Life&id=210848

This response is to a forum that was asking about using article marketing for building links.  I figured my response was good enough to share with everyone here.

I use article marketing big time, but I do not do it in a manner like most people use it.  In fact I would say that I used to use a traditional approach of writing or buying some articles, putting a keyword phrase in the title and then making sure the right anchor text links were in the body of the article.  I would submit mine to ezine.  However I do not do it this way anymore and here is why.  The results more or less suck for my websites theme.  Chances are they suck for yours too.  I now use articles and focus on what I call a link cluster.  I pick a keyword that I want to focus on and attack it.  Lets say your doing an ecommerce site, I ask myself, what product keyword would I like to sell more of and rank for.  Then I decide that I need 7 really good articles.  I put the best one on my blog.  Then I build a combination of free blogs and web 2.0 sites that use that keyword in the url and link it around the blog, one link goes to the blog and the next link goes to the next 2.0 site.  Then I promote those sites with social bookmarks and articles (see next) to get them going.  Instead of calling it quits here, I go deep.  I add more blog posts and exhaust the topic around that keyword.  Over time this builds authority and this link cluster will be a powerful being and supply some great link juice.  Now referring to the articles I take some articles and submit them to ezine and anchor text link them to this link cluster matrix that I just created.  Most of the time the people that pick up these articles put them on crap sites that give you no real value whatsoever.  So I realize that and use them to get links instead of driving quality traffic.  If you can write a funny or controversial article, you will get more links.  Don’t be rude, just start to realize that people will read these types of articles.  I wrote one for a cooking blog and I am amazed at how many sites are still picking up this article months after  I wrote it.  This is my steriod approach to article marketing.

Time management

• So when your product ships from overseas you basically do not touch them or handle them at all when you use fulfillment.  You pay a monthly fee per pallet that covers the storage and a freight charge for shipping the product out.  Most fulfillment businesses ship a lot of packages and are willing to pass some of the savings on to you.
• So basically you do not handle your product at all from the time it leaves the manufacturer to the time it arrives to the customer.  This in itself is much better for most business owners in the long run.
• You have to individually crunch your own numbers to see if it will work for you.  You also need to take into account that your product needs to be a complete unit for the fulfillment scenario to work best.  If you have to combine products or do any type of assembly, it takes away from the profit scenario and increases costs.
• Typical storage charges can be from $8 per pallet to $20 per pallet, depending on where they are stored.

Shipping costs

Another factor is shipping costs.  You do not want to pay full retail shipping to your fulfillment company that is just wrong.  A 20% discount to new customers is not unheard of with a decent volume of shipping.  If you have a fulfillment center centrally located in the country, then you can ship to either the west coast or the east cost with reasonable costs.  If your center is on either cost, you have higher costs when sending to the opposite coast.  For example, if your fulfillment is in California, and you ship to New York, then that is going to cost you more to send a box than it would to Arizona.  Having an office centrally located is a good advantage over time.

Summary

Personally I have done both types of shipping discussed in this article.  I may have switched to fulfillment sooner, had I known some of the details discussed here.  Depending on what type of ecommerce store you run, it may be necessary to use a combination of both types.  Larger operations use more than one fulfillment center to handle shipments.  Usually they have one on each coast to take advantage of the shipping cost savings.  Finding the right system for you involves a bit of homework and some brainstorming.  This is a small price to pay for not being held hostage to all the details of shipping your product to your customer.

Ecommerce Shipping and Fulfillment Part 1

Ecommerce Shipping and Fulfillment Part 2

Fulfillment

So how do you touch your items less and spend less money?  Fulfillment is a different way of looking at the physical process of moving your items and touching them less

Here is a break down of things you do NOT do, but still gets done by someone else.

• Items unloaded from ship, trucked to warehouse near port
• Shipping container stripped out (unloaded) and put on pallets
• Items labeled and shipped to your customers when ordered.

So how do you save money?  Most of the money you save is in time.  Most online business owners today get sucked into a vortex of time wasting activities, not realizing how much time they give away working “in” their businesses when they should be working “on” their businesses.  Here is a sample breakdown of how the fulfillment process can save you money.  Substitute your own money amounts into the examples.

• Unloading the truck and moving into warehouse.  Most likely a full day’s work plus hiring or employing some help.  Generally you can figure 3 people to unload the typical twenty foot container.  (the reason you need help is that typical trucking vendors allow you two hours to unload, you cannot unload this all by yourself in two hours)
• You will need a forklift and pallet jack unless you have a loading bay. (most do not)
• Items will have to be stacked in some particular order according to stock numbers to keep the inventory organized.  This can take a good chunk of time depending on what you are receiving.  Personally we remove all the items from the truck and spread them out before we move them inside.  When overseas manufacturers load your containers, they do not do it with any particular order, so things can be mixed and matched to load maximum volume into the container.
• Product may need to be reboxed or combined for final product assembly.
• Product then needs to be “picked” or selected, when the customer orders it.  The shipping label, packing invoices are printed and then it somehow makes it way to UPS or Fed Ex for shipping.  All of this takes time.  If you hire someone or employ someone, this can be many hours of their job functions.

If your are looking for Part 1 of Ecommerce Shipping and Fulfillment

If you inventory products for your ecommerce site finding a good solution for shipping and storing your products can always be challenging.  Most warehouse the items yourself and spend lots of time “touching” your products.  So what is “touching” and how does it cost you money?

The typical scenario

You bring in goods from overseas and they get off a boat and are trucked to your location.  You (the receiver) unload and move them into a warehouse.  Generally you will spend some time inspecting your inventory and organizing it so that you can pick your items and ship in an effective manner.  Sometimes if the packaging is not complete, you many find yourself repacking or re boxing items for final shipping.  So here is how the “touching” is applied

• Unloading it off the truck, you have to do this
• Into the warehouse
• Organizing in the warehouse
• Possible repacking
• Final pick for shipment to the customer who ordered it

This is five times that the item is touched, moved, processed or handled.  If you are smart, you most likely have an employee do this work, which means you pay the employee and manage the process.  Not counted here is the managing of the items coming from port and getting to your ware house that is a separate discussion.  The warehouse cost is also not included in the cost at this particular point.

How it works

Product recovery is very similar at this point to the repo man; their job is to get the product back.  Intimidation is at their own discretion and that is more or less the beauty of the system.  If you think about it, we tend to glorify the repo man and the bounty hunter, heck we even make TV shows about these jobs and put them on legitimate well thought of networks. When a bounty hunter brings in a man or woman, it doesn’t seem to matter if someone fell down and got a little banged up.  It’s part of the job, but not the focus.

The whole idea is to deter crime because there is now some accountability, something this country is sorely lacking.  I am not talking about a bunch of vigilantes running around chopping peoples fingers off, but there is value in persuasion.  By the way some product recovery groups specialize in international operations.  Jurisdiction and international affairs are heeded but not endorsed.  In other words, everyone who thinks they can rip you off from a foreign country is fair game.  How sick are you of the Nigerian email scams?

Contrary to popular belief Product Recovery is considered a “good guy operation” A while back there was a TV commercial that talked about how great it would be if you could tell who the good guys were.  They cemented the idea in your head by showing normal everyday vendors that were “good people” by having them wear capes.  This way you could easily identify who the good guys were.  Pretty cool idea, I wish it were that easy.  If it was Product Recovery would definitely be cape wearing contenders.

Creating jobs?

So how does this create jobs you ask?  Well their certainly is enough work out there for everyone, in fact it’s rampant.  Crime is out of control, and there are plenty of opportunities for new businesses to begin.  This creates jobs.  Every product recovery needs a good accounting department, a killer computer system a bunch of geeks (virus creation optional), large scary looking guys like Vinnie and Lou, (I can say that cause I am Italian) and a good customer service team.

When you think about the amount of crime that occurs in one city alone (think NY) and then consider all the hotbeds of activity, you have some very real potential.  So if you think this sounds stupid, look at the current and known drug cartels that are operating in the world today, they are doing the very same thing on a much higher scale.  We could go hog wild in some other examples but that would not serve this particular example well.

Summary

Funny or serious, what the world needs to do is step up.  We are so wrapped up in being civil that we are letting evil take over the world.  Self defense is part of the deal, stealing gets your hand cut off in certain countries.  We need to be civil and the owner of Product Recovery certainly needs to train his people that way, but enough is enough.  Accountability and consequences are what keep us from putting our fingers in light sockets when were children.  If you steal something, you need to know, someone is coming to get it back.